General feedback

You can provide your feedback by:

Phone 07 3363 2555 

Email feedback@rfq.com.au 

Post PO Box 655, Annerley, Qld, 4103 

NDIS Commission: Anyone can make a complaint about NDIS funded services directly to the NDIS Commission. Anyone can be a participant, family, friends, carers, advocates, workers or the community. Call 1800 035 544 or complete the complaint contact form at www.ndiscommission.gov.au 

Please note in sensitive circumstances you can provide your feedback to the CEO at quality@rfq.com.au 

Feedback and complaints process for clients

We welcome and encourage compliments and complaints from people who use our services. This is highly valued as it allows us to maintain the highest possible standards in our services to you. It is also important that we can address any grievance you may experience. 

Please note that while you can make an anonymous complaint we will be unable to provide you with information about the outcome of your feedback or complaint. However, with your permission, we can collect your personal information for the purpose of managing your feedback. Please be assured your personal information will be handled in accordance with the Privacy Act 1988 and RFQ’s Privacy Policy. 

Please note in sensitive circumstances you can provide your feedback to the CEO at confidential@rfq.com.au  

YOU CAN PROVIDE YOUR FEEDBACK, COMPLIMENTS OR MAKE A COMPLAINT:

Face to face

You can speak directly to your Support Worker or organise a time to meet with a Supervisor, Manager or CEO by calling 07 3363 2555

By phone

You can call your local RFQ office to speak with a Supervisor or request to talk to the Manager. You can also call Central Office on 07 3363 2555.

By email

You can email feedback@rfq.com.au You will receive a response acknowledging receipt of your feedback.

Contact Form

You can fill out the enquiry form at the bottom of this page.

NOTE:  

  • You may request an alternate communication method, including the use of an interpreter if required.  
  • See RFQ’s Client Complaints Information Sheet to read about RFQ’s feedback process, available from the Publications section of this website or you can request a copy from RFQ.   
  • When providing feedback or making a complaint, please consider and outline what your preferred outcome may be as appropriate.  
  • You can direct sensitive or confidential feedback and complaints directly to the Chief Executive or Chair of the Board at confidential@rfq.com.au. 
    NB: In relation to a complaint, the CEO will investigate the matter. There may be circumstances where the CEO will decide to refer the matter for independent investigation. A complainant will be kept informed during the process and of the outcome.   

Downloads

Providing Feedback –
Compliments and Complaints form

Client Feedback –
Complaints Information Sheet

Feedback – Compliments and Complaints Process Poster

SUPPORT

Contact Form

RFQ welcomes you to get in touch. We encourage your feedback, suggestions, compliments and complaints to help us maintain and improve the quality of our services.

To speak to someone in your region directly, click here for our office contact details.

Your Enquiry